Welcome to Hotel Regal Bilaspur (“Hotel Regal,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hotelregalbilaspur.in.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you:
- Make a booking
- Submit an inquiry
- Contact us through forms
- Subscribe to updates
We may collect:
- Full name
- Phone number
- Email address
- Address
- Identification details (if required for booking)
- Payment details (processed securely via third-party gateways)
b) Non-Personal Information
- IP address
- Browser type
- Device information
- Pages visited
- Date & time of access
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use collected information to:
- Process and manage room reservations
- Respond to inquiries and customer support requests
- Improve our website and services
- Send booking confirmations and updates
- Comply with legal obligations
- Prevent fraud and ensure security
We do not sell, rent, or trade your personal information to third parties.
3. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Remember user preferences
You can choose to disable cookies through your browser settings. However, some website features may not function properly.
4. Payment Security
If you make payments through our website, transactions are processed through secure third-party payment gateways. We do not store complete credit/debit card details on our servers.
5. Third-Party Services
We may use trusted third-party services for:
- Online bookings
- Payment processing
- Website analytics (e.g., Google Analytics)
These third parties have their own privacy policies governing the use of your information.
6. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data from:
- Unauthorized access
- Alteration
- Disclosure
- Destruction
However, no internet transmission is 100% secure.
7. Data Retention
We retain your information only as long as necessary for:
- Providing services
- Legal compliance
- Resolving disputes
- Enforcing agreements
8. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal requirements)
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.